My wife declared that she
couldn’t possibly cook until the cable was restored. She didn’t appreciate my pointing out that we
spent the first five years in the house without a television there. That ship has apparently sailed.
I steeled myself and
prepared to deal with the arduous task of talking to the cable company’s
computer on the off chance I might eventually speak with an actual human. Five minutes in, my patience was rewarded by
the magic words, “Say Agent if you wish to speak with a real person”
(paraphrased a bit here).
I was pleasantly surprised
when the nice young lady immediately set up a service call for the next day – a
Sunday. She initially set up between
10-12 but I told her that wouldn’t work due to church. She then set it up for 1-3 in the
afternoon. I proudly announced to my
wife that against all odds I had rescued the day.
Then came yesterday. We returned from church to find a message
from the cable dudes saying they had been there at 10:30 and since we weren’t home
we had to reschedule. Faced with having
to spend another spell with the cable company computer I kind of lost it. I called the poor service person that left
the message and said the appointment was supposed to be from 1-3. He said that’s not what he had been sent out
on and there was nothing he could do about it.
I let him have it a bit and then succumbed to the inevitable and took on
the phone computer again.
Then my luck started to
turn. I was quickly assigned to a live
person (maybe the computer can sense a caller’s mood). She pulled up the record from my earlier call
which clearly stated the 1-3 appointment.
To her credit and my intense pleasure she put me on hold while she
personally called the local dispatch office and got my 1-3 appointment re-instated.
Less than forty minutes
later not one but two cable trucks showed up at the house with two young
technicians. I sheepishly asked if one
of them was the guy I berated over the phone (he was). After a series of profound apologies on my
part they quickly replaced the faulty cable box and my wife’s ability to cook
was restored.
 |
| Cable Dudes Arive |
As part of their routine
they check the performance of all the cable systems in the house and noted I
wasn’t getting as good an internet signal as I should (who knew). I wrote a couple weeks ago about my
successful installation of a new modem and thought I had screwed up even though
service improved afterwards. After some
head scratching experiments they eventually figured out the original cable guy
had wired the internet so it had to go through my wife’s bat-phone to Panama
 |
| New Configuration |
They replaced the regular phone
modem and the brand new modem I had installed with a single piece of
equipment. They said I should see a quantum
leap in performance. I know most people have
only bad things to say about their cable company but in this case Charter Cable
and these excellent techs went over and above and totally restored the faith of
a very disgruntled customer. Nice to see
that kind of effort is still being made.
 |
| Huge Fan Now! |
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